From the Boston Marathon tragedy: some lessons on crisis communications

Not to jump on the bandwagon, but my parents live in Boston and I consider it my adopted hometown. After following the coverage of yesterday’s tragic disaster at the marathon, I wanted to share some reflections on how Boston authorities have demonstrated some best practices in their crisis communications, and some basic tips on speaking to the press during crises. I should note I’m not in Boston right now, and if you have another opinions about the City’s response, I’m happy to hear it. Continue reading